Why Choose
Customized, Customer Focused Solutions
At Roadside Protect, our goal is always to ensure that customers have a great experience when it matters most – the critical minutes when they find themselves stuck by the side of the road in need of help. This commitment to a better customer experience has been at the heart of everything Roadside Protect does since day one. By placing your trust in Roadside Protect’s superior roadside services, you can rest assured that your customers’ experiences will be remembered positively for years to come!
Experienced Leadership
- Leadership team comprised of experienced professionals with significant experience managing some of the country’s largest roadside contracts and motor club programs
- Our executives have worked inside the walls of several Roadside companies you may know, but were all driven to RP based upon our commitment to our customers
- Over 90 years of Roadside Assistance Experience throughout our management team (learn more about our Management)
Proven Success
- Our overall company Net Promoter score is in the 80s
- Currently delivering roadside assistance and service contract related services to over 50 million recipients
- Clients dating back over 19 years, along with many other long time clients that remained with RP post our purchase of Auto Road Services in 2012 (learn more about our History)
Full Transparency
- We focus on Partner Retention by providing full transparency to program data and expenses
- We provide Dispatch Portal access for live events
- We believe in full transparency in every step of the customer journey
Technology Capable, People Driven
- We leverage our market leading technology with a people-centric approach
- Between Mobile App services, comprehensive communication via SMS, Roadside NetTM dispatching software, and Roadside Connect location tracking, our technology guarantees a best in class ETA & customer experience (learn more about our proprietary Technology)
- While technology is important, we have remained consistent in our belief that this industry requires the brick and mortar servicing experience of US Based call centers and tested network of towing companies (learn more about our Call Center capabilities)
Excellence in Customer Serivce
- Owned and operated 24X7 Contact Center
- Industry leading Service Levels
- Agent and Customer satisfaction scores 95% + (learn more about our Call Center capabilities)
Towing Network That Works as a Partner
- Our towing network model ensures Towing companies are there when we need them
- RP believes in paying fair rates at the time of dispatch, and allowing the providers with choices on how to interact with them
- We treat our providers as partners, not vendors. In return our providers treat us as partners, accepting our work and arriving on scene with experienced drivers as promised (learn more about our Service Coverage)
In 2002, Roadside Protect set out on a mission to change how roadside assistance is delivered for its customers. As one of the first companies in the industry to provide an integrated, national roadside assistance service, they have since managed millions of customer journeys, and proudly served clients in the Automotive & Transportation, Financial & Membership, Insurance, Travel, Employer markets.
The team at Roadside Protect is comprised of experienced professionals with significant experience managing some of the country’s largest roadside contracts and motor club programs. This experience empowers them to deliver a better roadside assistance experience for customers – during those crucial moments when they are stranded on the road or in need of help.
This commitment to a better customer experience has been at the heart of everything Roadside Protect does since day one. Their extraordinary service keeps costs low while delivering superior customer service and value. With their focus on client satisfaction and innovative solutions tailored to each individual organization’s needs, it’s no wonder that so many businesses across multiple industries rely on them for their roadside assistance needs.
At Roadside Protect, their goal is always to ensure that customers have a great experience when it matters most – when they find themselves stuck by the side of the road in need of help. That’s why businesses choose them – because they can guarantee satisfaction and peace of mind for their customers every time. By placing your trust in Roadside Protect’s superior roadside services you can rest assured that your customers’ experiences will be remembered positively for years to come!