Call Center
The Benefits of Cloud-Based Applications and Telecommunications for Roadside Protect
Our call center facility uses cloud-based applications and telecommunications to manage all dispatches. This allows us to manage a network of providers that serve markets in the U.S., as well as in Canada and Puerto Rico. Roadside Protect embraces a customer choice approach through technology or phone calls to handle each road service dispatch, from the initial customer dispatch intake to confirmation of the service provider’s arrival.
We staff our call center with highly trained customer service specialists who bring a professional, caring and attentive attitude to handle your customer’s requests. We put a premium on service and hospitality and our call specialists can respond to requests in English, Spanish and French.
Other call center amenities include:
- On site program manager
- Program activity reporting
- Real time recorded calls
- Performance reviews, conducted quarterly
- The fastest pay – immediately at the time of dispatch
- Towing location tracking via smart phone or web
- Performance management tools to track answer times, arrival times, customer satisfaction and more
EXPERIENCE REAL TIME INFORMATION WITH ROADSIDE PROTECT NAVIGATOR TECHNOLOGY
Roadside assistance
National Service Coverage
Roadside compliance
Client-Driven Customization
Markets Served