Roadside Protect, a leading provider in specialty roadside assistance services announces the launch of Quality Protect to monitor service call quality and frequency that Roadside Protect provides to its client’s members. We believe this data empowers our clients to service their members in a more effective way and helps them understand the value of the services we provide. After each roadside assistance service call Roadside Protect mails the member a quality survey with return address envelope that goes directly to the clients office. Roadside Protect CEO Dean Raschke stated, “clients are consistently looking for roadside assistance experience feedback. Most roadside assistance administrators don’t provide their partners with this type of data. Our program addresses this need and ultimately strengthens our partnerships through direct transparent results provided directly by the client’s member. Our printing company acquisition in 2014 enables us to provide this service immediately and at cost effective rates”. Roadside Protect client Paul Misniak, VP of Marketing at Michael Edwards Direct stated, “we love the survey process and have found that client feedback helps us continue to improve the overall membership experience, not just the roadside service. It also speaks to the level of transparency Roadside Protect is committed to delivering in our partnership”. Roadside Protect is a licensed motor club that offers roadside assistance nationally through its proprietary Navigator system in the OEM, Insurance, banking, wireless and travel industries since 2002.
Contact Roadside Protect for more information – contact@roadsideprotect.com or 888.929.2918