TERMS & CONDITIONS

Toll-Free Number: 1-866-XXX-XXXX

Roadside Assistance Services Provided:  

Roadside Assistance Service Includes:

• Telephone roadside dispatch twenty-four hours a day, seven days a week handled by a live agent.
• Three claim limit per year for each active customer.
• Customer must activate membership on RP’s online interface to be eligible for service. Card must be activated within 24 hours of services having been performed to be valid.
• Members must have their membership number and vehicle VIN number available, when they call in for roadside assistance, to be eligible for service.
• Towing to nearest service facility. (Discount Tire facility for tire & wheel repairs within 25 miles)
• $100 maximum benefit for each roadside assistance service delivered.
• Full road and towing services for all self-propelled, four-wheeled vehicles with a gross vehicle weight of less than or equal to 12,000 pounds designed, licensed, and used for private, on-road transportation to nearest service facility.
• $ 250 Wheel replacement reimbursement if a member’s wheel is non-repairable due to a covered road hazard. Road hazards are defined as objects and road conditions such as potholes, rocks, wood debris, metal parts, plastic or composition scraps, or other item causing tire damage other than normal wear and tear.
• WHEELS (RIMS): You will be reimbursed for the repair or replacement of wheels rendered Unserviceable due to a Road Hazard covered under this warranty. We reserve the right to have damaged wheels repaired at our cost by a service provider of our choosing. We further reserve the right to replace the damaged wheel at our cost with a remanufactured wheel of like kind and quality to the wheel that was damaged by the covered Road Hazard. We will cover wheel replacement only in the event that the damaged wheel cannot be repaired.

Roadside Assistance Service Excludes:

• Service if member is not with the disabled vehicle.
• Transportation for the member to the vehicle for service or from the vehicle to another destination after service has been rendered
• Service will not be rendered in areas not regularly traveled, such as vacant lots, beaches, open fields or other places which would be hazardous for service vehicles to reach.
• Towing of a vehicle off a boat dock or marina.
• Delivery or Repair of tires.
• Installation or Removal of snow tires and chains nor dismounting, repairing or rotating tires.
• Vehicle’s storage charges.
• Cost of Parts, installation, products, materials, impounding and additional labor relating to towing.
• Service of any kind on vehicles used for commercial purposes or using dealer tags. (Note: All trucks in New York have commercial license plates whether they are used for business or private use. If the truck is used for private use, we will dispatch.)
• Service for taxicabs, tractors, boats, trailers, dune buggies, or vehicles used for competition, or stolen vehicles.
• Service for unlicensed vehicles
• Service for vehicles with expired safety inspection sticker, license plate sticker, and/or emission sticker(s) where required by law.
• Service for vehicles illegally parked or impounded.
• Repeated service calls for a car in need of routine maintenance
• Service when a vehicle is snowbound. We do not hoist, winch or shovel vehicles from unplowed roads, snow banks, snowbound driveways or curbside parking.